Police Communications Operators (PCOs) work independently, or
with a partner, and are under continuous public scrutiny. They must
deal with citizens from various socio-ethnic backgrounds, often in
very stressful situations. PCOs must be able to empathize with
others and provide a calm and professional response even when under
extreme duress. PCOs must have keen listening and be able to
prioritize job duties, often in an environment where multiple
emergency situations occur simultaneously. Specific duties and
responsibilities include the ability to:
Operate two-way radio systems.
Provide adequate highway coverage.
Determine need for and direct patrol vehicles to handle emergency
Receive requests for and obtain information (e.g., drivers license,
records of wanted persons, vehicle registration, motor vehicle laws
Compile data, produce reports and maintain records and logs of communication activities.
The Wisconsin State Patrol is an equal opportunity employer
in search of qualified men and women who are willing to accept the
responsibilities of this challenging position.
Demands of the PCO are many. They may be required to work alone, in
all kinds of weather and on weekends and holidays. Since most PCOs
provide 24-hour coverage, positions
may involve rotating shifts, evening hours or midnight hours.
Additional pay incentives are awarded for evenings, nights, holidays
Effective keyboarding and computer skills are required and a
simulation exercise may be administered prior to a personal
interview. Prior to appointment, applicants must pass a background
investigation including, but not limited to, the following areas:
driving record, arrest and conviction record, employment history and