Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Service: January 2014


Performance measure How we measure it Current report period Goal Goal met Trend Comments
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV wait times
Calendar year 2013
Percent of DMV service center customers served within 20 minutes 72.7 80.0   Performance is trending in a favorable direction The DMV was able to take advantage of a decrease in customer demand during the fourth quarter to improve this measure.
DMV electronic services
Calendar year 2012
Number of DMV electronic service transactions 3.88 mil. Annual target is 3.52 Goal has been met Performance is trending in a favorable direction There was a 12.6 percent increase in electronic services between 2011 and 2012.
DMV driver license road test scheduling
Calendar year 2013
Available tests as a percent estimated demand 83 90.0   Performance is trending in a favorable direction The DMV tracks this measure internally each week and performed at or above 2012 levels during all but one week of 2013.
DMV phone service
Calendar year 2013
Percent of DMV phone calls answered within two minutes 73.89 80.0   Performance is trending in a favorable direction The DMV is continuing to expand the use of centralized call centers and met the service level target during the fourth quarter.

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Lori Richter, lori.richter@dot.wi.gov
Last modified: January 28, 2014

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