Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Service: April 2014

Performance measure How we measure it Current report period Goal Goal met Trend Comments
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV wait times
Calendar year-to-date  2014
Percent of DMV service center customers served within 20 minutes 85.7 80.0 Goal has been met Performance is trending in a favorable direction Despite an increase in customers from the previous quarter, the DMV was able to proactively address this seasonal fluctuation and continue to build on improvement from last quarter.
DMV electronic services
Calendar year 2013
Number of DMV electronic service transactions 4.77 mil. Annual target is 3.96 mil. Goal has been met Performance is trending in a favorable direction There was a 22.7 percent increase in electronic services between 2012 and 2013.
DMV driver license road test scheduling
Calendar year-to-date 2014
Available tests as a percent estimated demand 97 90.0 Goal has been met Performance is trending in a favorable direction A combination of improved projections and a low demand for skills tests in the first quarter has allowed the DMV to meet its target for the first time.
DMV phone service
Calendar year-to-date 2014
Percent of DMV phone calls answered within two minutes 71.9 80.0   Trend is holding After reaching a five-year high in service level during fourth quarter of 2013, DMV experienced a slight decline in service level.

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Lori Richter, lori.richter@dot.wi.gov
Last modified: April 30, 2014

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