DMV Customer Service Centers closed October 8 (Columbus Day) for staff training

September 27, 2007

Division of Motor Vehicles (DMV) Customer Service Centers and phone centers throughout the state will be closed for business on Monday (10-08-07), Columbus Day, so that all front-line customer service representatives may receive technical process and procedural updates and training.

Although staff at DMV phone centers will be in training and unable to take calls, the DMV's automated phone system will remain available so that motorists can still make road test appointments and have access to recorded information. DMV would like to remind customers that many services do not require a visit to a service center and are available online at: www.wisconsindmv.gov.

DMV conducts regional training sessions to minimize employee travel and to provide more training time at reduced costs to the division, according to Patrick Fernan, DMV Operations Manager and Acting Director of the Bureau of Field Services. "Ongoing staff training is critical to DMV operations and customer satisfaction," Fernan said. "It improves the consistency, productivity and proficiency of overall services to customers." He indicated that October 8th was selected because it is a federal holiday, which typically reduces the number of customers visiting service centers.

Questions regarding the closings may be directed to (608) 266-9831.

For more information, contact:
DMV Bureau of Field Services
(608) 266-9831