DMV customer service centers closed October 8 (Columbus Day) for staff training
October 4, 2012
Division of Motor Vehicles’ (DMV) customer service centers and phone centers throughout Wisconsin will be closed for business on Monday, October 8, 2012, Columbus Day, so that all front-line customer service representatives may receive technical process and procedural updates and training.
Although staff at DMV phone centers will be in training and unable to take calls, DMV’s automated phone system will remain available, so customers can access recorded information. DMV would like to remind people that many services do not require a visit to a service center and are available online at the Wisconsin DMV Web site.
DMV conducts regional training sessions to minimize employee travel and to provide more training
time at reduced costs, according to Kristina Boardman, director of the DMV’s Bureau of Field
Services. "Ongoing staff training is essential to keep up with changes in technology, policies and
procedures," Boardman said. "It helps us meet our primary goal – providing customer services that
are as consistent and efficient as possible." She indicated that October 8 was selected for the
statewide training because it is a federal holiday, which typically reduces the number of customers
visiting service centers.