DMV five-day customer service centers extend hours
August 21, 2013
Starting September 3, all five-day centers will be open to the public 8:30 a.m. to 4:45 p.m.
After Labor Day if you’re planning to visit one of DMV's five-day customer service centers, you'll have a little bit more time in the week to do it – almost two hours more, in fact. "Rather than having different hours on various days of the week, all 29 of DMV's five-day centers will now have uniform hours and will be open from 8:30 a.m. to 4:45 p.m. Monday through Friday," notes Bureau of Field Services Director Donna Brown-Martin. "Currently, our five-day centers open early on one week day and stay open late on another. Sometimes customers will show up early thinking it is an early-open day, or arrive late thinking it is a late-close day, and discover that they had the day wrong. Consistent hours will make it much easier for our customers to remember, and that is important to us." This schedule includes 41.25 open service hours per week, per location – an increase of 1 hour and 45 minutes per week.
DMV would like to remind customers that driver license and ID products are good for eight years, minimizing the need to travel to a customer service location. Additionally, many services including vehicle registration renewal and some title services can be found online at the official Wisconsin DMV web site. You can do them at any time, and save yourself a trip. Lastly, notes Brown-Martin, "remember to always look for .gov in the web address. Private, for-profit sites will not contain .gov. These sites carry our information and forms but will charge for them. Forms are always free from DMV, so go to www.wisconsindmv.gov."