Scorecard rates how transportation is performing in Wisconsin
August 22, 2013
Majority of performance measures trending in a favorable direction
To monitor progress towards established goals and identify areas for improvement, the Wisconsin Department of Transportation (WisDOT) released its latest performance analysis which shows most transportation performance measures meeting or exceeding established goals. The MAPSS Performance Improvement Scorecard analyzes progress in five strategic goal areas of mobility, accountability, preservation, safety and service.
"Governor Walker is calling on all state agencies to closely monitor performance and get the most out of limited resources," said WisDOT Secretary Mark Gottlieb. "The latest MAPSS Scorecard shows we're headed in the right direction overall, but also identifies areas where we can improve."
MAPSS performance measures trending favorably over the first half of this year include:
- Traffic fatalities, which are down about 15 percent compared to last year. Traffic crash and injury rates are also trending downward.
- About 83 percent of Wisconsin motorists are wearing a seat belt (an all-time high, but still short of the national average of 86 percent).
- Transportation Economic Assistance awards helped create or retain 1,640 jobs.
- The 511 Travel Information System handled over 1.6 million web hits and phone calls.
Areas where MAPSS indicates improvements are needed include:
- The percent of state highway pavements rated "fair" or above declined slightly to just under 90 percent.
- Wait times at DMV customer service centers increased, with about 68 percent of customers served within 20 minutes (the goal is 80 percent).
Data collected for the various performance measures is being used to develop improvement strategies. This includes Lean projects targeted at customer satisfaction and reducing the cost of government. The department is also employing new technologies and innovative practices to help achieve performance goals.
Detailed information on the MAPSS Performance Improvement Scorecard and Report can be found on the WisDOT web site.
For more information, contact:
Lori Richter, WisDOT Office of Policy, Budget and Finance
(608) 264-8435, firstname.lastname@example.org