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Not using may waste time and money

September 23, 2013

DMV web sites with .org and .com are not official and charge for forms that are free from DMV or list information that is dated or incorrect.

Officials with the Wisconsin Department of Transportation's Division of Motor Vehicles (DMV) stress that, while a number of web sites have DMV information and forms, you should avoid them if you want to save time and money. Make sure to use "People should type that address into their browser when they want to reach the Wisconsin DMV. If they do a web search to find us, our official Wisconsin DMV site may not be the first one they see," notes DMV Bureau of Field Services Director Donna Brown-Martin. Web searches will return a number of sites that have information, but some are for-profit sites, and they charge extra fees for forms and services that are free from the official Wisconsin Department of Transportation web site. Rule of thumb: Forms from DMV are always free.

Additionally, unofficial sites often fail to keep information current. Earlier this month, all DMV 5-day customer service centers extended their hours with all centers now open from 8:30 a.m. to 4:45 p.m. Monday through Friday. However, some of the unofficial for-profit sites didn't update their information to reflect the change. "Just the other day we had customers show up at a service center thinking it was open when it was closed. The hours that they had seen on another web site were no longer current," explains Brown-Martin. "That's why we want to make sure our customers know that the place to go is We know their time is valuable. We appreciate that."

While these unofficial web sites can be deceiving, they are not illegal. Disclaimers stating they are not owned or operated by government agencies allow them to conduct Internet transactions, but such disclaimers sometimes go unnoticed by web browsing citizens. Remember to always look for .gov in the web address. Private, for-profit sites will not contain .gov.



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