DMV customer service centers closed October 14 (Columbus Day) for staff training
October 7, 2013
The Department of Transportation’s Division of Motor Vehicles’ (DMV) customer service centers and phone centers throughout Wisconsin will be closed for business on Monday, October 14 (Columbus Day), so that all front-line customer service representatives may receive technical process and procedural updates and training.
Although staff at DMV phone centers will be in training and unable to take calls, DMV’s automated phone system will remain available, so customers can access recorded information. DMV would like to remind people that many services do not require a visit to a service center and are available online at the official Wisconsin DMV web site. DMV stresses that customers should make sure they see .gov in the address. Web sites with .org or .com are for-profit sites that will charge for forms that are always free from our official site, www.wisconsindmv.gov.
DMV conducts regional training sessions to minimize employee travel and to provide more training time at reduced costs, according to Donna Brown-Martin, director of the DMV’s Bureau of Field Services. "Ongoing staff training is essential to keep up with changes in technology, policies and procedures," Brown-Martin said. "It helps us meet our primary goal—providing customer services that are as consistent and efficient as possible." She indicated that October 14 was selected for the statewide training because it is a federal holiday, which typically reduces the number of customers visiting service centers.