If you have a problem with a vehicle that you bought or leased from a Wisconsin
dealer, the Wisconsin Department of Transportation (WisDOT) Division of
Motor Vehicles (DMV) Dealer & Agent Section may be able to help.
We may be able to help if:
You're having trouble getting a title
You're having trouble with warranty repairs
The dealer did not tell you about a problem with your vehicle
You have a question about Wisconsin's new vehicle lemon law
You think someone tampered with an odometer or misrepresented the reading
You think someone is an unlicensed dealer
We may not be able to help if:
Your complaint is about a problem you repaired without giving the dealership an opportunity to repair it first
Your complaint is about a vehicle you sold without giving the dealership an opportunity to repair it first
A long time has passed since you bought the vehicle
We cannot help if:
You bought your car from a private seller
Your complaint is about a problem that did not exist at the time you bought or leased the vehicle
What you should do:
Contact the dealership if you haven't already.
The law says, before we can help you, you must tell the dealership about
the problem and give it an opportunity to resolve it.
Keep a record of any contact with the dealer. Get an
invoice for any repairs, or write down the date,
time, and who you spoke to at the dealership.
Follow these tips when talking with the dealership:
Speak to the owner or manager about your concern.
Use a friendly, not an angry tone. Assume the problem is unusual and the dealership wants to fix it. Be reasonable, polite, and factual.
Let the dealer know you're a loyal customer and you're
complaining because you want to continue
being a customer. The dealer may not try as
hard to please you if it's already lost your business.
Tell the dealer exactly what you want - a repair, refund, apology, etc.
If you don't resolve your dispute with the dealer, you may file a complaint with us.
Download a Dealer Complaint form MV2338
. (The form may also be obtained by calling the WisDOT Dealer & Agent Section at the phone number or e-mail address listed below.)
Print and complete the form, or complete online and then print the form.
Include a readable copy of your purchase contract, window label and title application, and other supporting documentation if you can.
Explain your complaint in clear, concise, well-organized language supported by relevant facts and documentation.
Give us your daytime phone number.
What happens next:
When we get your complaint, we'll call or write and tell you who is
working on it. We may try to mediate a settlement between
you and the dealer. In many cases, we are able to help
consumers get repairs, or money back from the dealer.
However, Wisconsin law does not authorize us to require
the dealer to give you something to resolve your complaint.
All external hyperlinks are provided for your information and for the benefit of the general public.
The Wisconsin Department of Transportation does not testify to, sponsor or endorse the accuracy of the information provided on externally linked pages.
You will need the Adobe Reader (provided free of charge) to view PDF files. For more information
about getting your free copy of the Adobe Reader, visit WisDOT's Software information page.
Questions about the content of this page:
Division of Motor Vehicles, Dealer Section, email@example.com
Last modified: April 6, 2011